Response:

These are 6 good questions for which you should try to find answers. Try to find out, for example:

1. Who first noticed the problem.
2. How the problem surfaced.
3. Why it’s a problem.
4. What was going on.
5. When did the problem occur.
6. Where did the problem occur.

See also the Five W’s and the Five whys.

Reference:

• Step 17 – Askee’s questions
• Step 2 – Asker / Askee
• Step 22 – Timing?
• Step 23 – Environment?
• Step 24 – Authority
• Step 26 – Evidence
• Step 8 – Ask questions

Related questions:

• Have you gone through the top 10 list?
• Have you RTFM?
• Have you tried …?
• Isn’t there a top 10 list?
• What have you already tried?