Response:
These are 6 good questions for which you should try to find answers. Try to find out, for example:
- Who first noticed the problem.
- How the problem surfaced.
- Why it’s a problem.
- What was going on.
- When did the problem occur.
- Where did the problem occur.
See also the Five W’s and the Five whys.
Reference:
- Step 17 – Askee’s questions
- Step 2 – Asker / Askee
- Step 22 – Timing?
- Step 23 – Environment?
- Step 24 – Authority
- Step 26 – Evidence
- Step 8 – Ask questions