Response:

If you believe the problem is an issue and you can’t find any evidence of an existing issue then it makes sense to raise one, even if you don’t yet know where the problem lies. You can always transfer the issue at a later date.

Reference:

• Step 12 – Has it happened before?
• Step 25 – Expert opinion
• Step 30 – Severity & Priority

Related questions:

• Did it work last time?
• Has it been tested?
• Has it happened before?
• Have you already fixed the problem?
• Is there a defect?
• Is this a known problem?
• When did the problem occur?