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Problem Solving

10 questions when something doesn't work

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Have you already fixed the problem?

If you think you’ve already fixed the problem this suggests that either you’ve missed something or that the fix isn’t applied.

Reference:

  • Step 12 – Has it happened before?

Related questions:

  • Did it work last time?
  • Has it been tested?
  • Has it happened before?
  • Have you raised an issue?
  • Is there a defect?
  • Is this a known problem?
  • When did the problem occur?
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Problem Solving
10 questions when something doesn't work

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