Response:

Depending on the severity of the problem you may need to recover to a recent backup as part of the problem resolution. You’ll need backups of the database and the code.

Reference:

• Step 30 – Severity & Priority

Related questions:

• Can you live with it?
• Does anyone else know?
• Does it matter?
• Have you gone through the top 10 list?
• Have you raised an issue?
• Is it a functional or non-functional problem?
• Is it a security issue?
• Is there a workaround?
• So? Why are you telling me?
• Was this a Risk that’s now become an Issue?
• Will we get fined?