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Problem Solving

10 questions when something doesn't work

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    • The original list – September 2009
    • Problem Solving – Original script – November 2013
    • Problem Solving, by Herb Miller – The poem – July 2014
    • Problem Solving – Lightning talk – July 2014
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Blog Archives

  • What on earth is that?
  • Tea, coffee or something stronger?
  • Do you have a backup?
  • Have you done a root cause analysis?
  • What have you already tried?
  • Have you checked your spam?
  • Are there any messages?
  • Have you got a screenshot?
  • How many things did it process?
  • Have you debugged it?
  • Is this an edge case?
  • Has it been tested?
  • Are you sure it’s a probem?
  • Is it a hardware problem?
  • Do you have a stack trace?
  • You haven’t updated to the latest version have you?
  • Have you updated to the latest version?
  • Can you reproduce the problem?
  • Has this code been reviewed?
  • Isn’t there a top 10 list?
  • Have you gone through the top 10 list?
  • Is it turned on?
  • When did the problem occur?
  • How much money do you need to fix it?
  • Have you cleared the cache?
  • What currency are you using?
  • What language are you using?
  • What version are you running?
  • Have you tried …?
  • Was this a Risk that’s now become an Issue?
  • Will we get fined?
  • Is it a functional or non-functional problem?
  • Have you RTFM?
  • Who, how, why, what, when and where?
  • Not you as well?
  • Does it matter?
  • Is it a security issue?
  • Have you raised an issue?
  • Have you tried asking … ?
  • Is there anything useful on Stack Overflow?
  • Don’t you ever go home?
  • Shall we talk about it over lunch?
  • Is it a problem with 301 redirects?
  • Have you started everthing?
  • Is debug on?
  • What’s it supposed to do?
  • Can you live with it?
  • Is there a workaround?
  • It’s not a CSS problem is it?
  • Do you need any help?
  • Do you know how to fix it?
  • Do you know what’s wrong?
  • Have you turned it off and on again?
  • Why are you asking me?
  • Are you doing things in the right order?
  • Is that spelt right?
  • Is there a defect?
  • Does anyone else know?
  • So? Why are you telling me?
  • What have you done?
  • Are you running the program you thought you’d changed?
  • Have you already fixed the problem?
  • What did you expect?
  • Did it work last time?
  • Has it happened before?
  • Is this a known problem?

Presentation

  • Introduction - PHPHants - 8 January 2020
    • Synopsis
    • So what is Problem Solving?
    • So what's debugging?
    • Bug types
    • About Herb Miller
    • About this presentation - part one
    • About this presentation - part two
    • Are these your top 10?
  • Steps
    • Step 1 - The Cast
    • Step 2 - Asker / Askee
    • Step 3 - Stupid Question Asker
    • Step 4 - The domain expert
    • Step 5 - Project Manager
    • Step 6 - The Process
    • Step 7 - Persist
    • Step 8 - Ask questions
    • Step 9 - Expect the unexpected
    • Step 10 - Need to know
    • Step 11 - New code?
    • Step 12 - Has it happened before?
    • Step 13 - What's changed?
    • Step 14 - The right change?
    • Step 15 - The correct version?
    • Step 16 - Requirements vs specs
    • Step 17 - Askee's questions
    • Step 18 - Research
    • Step 19 - Simplify
    • Step 20 - Reproduce
    • Step 21 - SQA: Restate problem
    • Step 22 - Timing?
    • Step 23 - Environment?
    • Step 24 - Authority
    • Step 25 - Expert opinion
    • Step 26 - Evidence
    • Step 27 - Experience
    • Step 28 - Stop and think
    • Step 29 - Problem size
    • Step 30 - Severity & Priority
    • Step 31 - And finally
    • Step 32 - Post Scriptum
  • Problem Solving - Table of Contents

Recent Posts

  • Top 10 questions for different types of problem solving
  • Problem Solving – Rubic’s cube – forever
  • Problem Solving – Rubic’s Cube
  • PHPHants – 8th January 2020
  • Hello to the world of Problem Solving!

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