The general process to perform
involves these five, you'll see
first go through the Asker's Q's
then bother the Askee
Details
To be any good at Problem Solving you need to be able to ask questions.
You also need to be able to find answers to the questions. Answers which you understand and make sense.
Eventually, if you ask the right questions to the right people, you should find the right answer.
How often have I said that when you have excluded the impossible whatever remains, however improbable, must be the truth.”
Sherlock Holmes