Step 30 – Severity & Priority

Or, "If this problem had occurred
not in test but in live,
then how long would our e-business
be able to survive?"

Project Managers prefer problems to occur in development or test environments, where they have a little more control over the problem resolution process.

They like to view problems in terms of Severity and Priority.

  • How serious is the problem? Severity: 1 to 4
  • How important is it to fix it? Priority: A to D.

They don’t like Sev 1’s, and don’t bother with Priority D problems.

Developers also prefer to analyse problems in development or test environments. But sometimes they find themselves debugging problems that are in production simply because of poor project management… with lower case p’s and m’s; something they should be able to influence.