Step 26 – Evidence

Or "Why then should I help you? 
It's really not your place,
to say you've got a problem
but not provide a trace!"

Details

Do you know where the problem happens? Have you documented the evidence? Have you raised an issue yet?

It really does help if you can pinpoint where the problem occurs and the state of the system when it happened. For some people / problems, having a simple stack trace is enough. For others you may need to know what happened earlier.