Step 1 – The Cast

The first thing that you have to do 
when something has gone wrong
is make a list of who to ask.
It shouldn't take too long


These are the people who may be involved in problem solving. I’ve given each a role.

  • The person who’s trying to solve the problem is the asker
  • Any person who has been cajoled into helping is the askee
  • Any person who knows nothing about the problem can be the stupid question asker
  • The person who knows all about the subject is the expert
  • Finally there’s the project manager

If you don’t think you fall into any of the roles above then pick one at random.


Example problems